Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@aluraorganics.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after the product(s) have been received if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@aluraorganics.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at: hello@aluraorganics.com

 

Incorrect or Incomplete Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is complete, accurate, and deliverable. Please carefully review your shipping information before placing your order.

Alura Organics is not responsible for delays, failed deliveries, additional shipping charges, lost packages, or returned shipments resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

If a package cannot be delivered due to an address issue, the customer may be required to work directly with the local carrier to arrange redelivery or collection of the shipment. Once an order has been shipped, we are unable to modify the delivery address or guarantee that the carrier will be able to reroute the package.

If a shipment is returned to us because of an invalid or undeliverable address, we may, at our discretion, offer to reship the order once the customer provides a corrected address. Additional shipping charges may apply.

By placing an order, you acknowledge that it is your responsibility to provide accurate shipping information and to cooperate with the shipping carrier should any delivery issues arise.